pied-À-terres parisiens

Pad-à-Terre PARIS SINCE 1999

marais • louvre • saint-germain


Terms and Conditions

Calendar of Payment

- Initial payment: a 50 % down-payment is due upon reservation to make your Paris apartment rental reservation official. This is payable by credit card and is subject to a 4% merchant charge on the rental price plus a €30 fixed fee on associated fees/services.

- Final payment: The final 50% balance payment is payable by credit card, no less than 7 days before your date of arrival (subject to a 4% merchant charge). We accept bank transfers for the balance due from Eurozone countries only.

- Last-minute bookings (7 days or less advance): 100% of the total rental value is due on booking.

  1. To reserve the property an initial deposit of 50% of the total rental value is due. This serves as good consideration to enforce the contract, thus once received by the owner, the apartment is considered ‘booked’ and those terms relating to future payments due and refunds apply.

  2. The balance is payable before keys are handed over according to the 'Calendar of Payment' (above). Payment of the initial deposit serves as good consideration to enforce this contract and the payment of the remaining balance due.

  3. In the event that you should cancel the booking, a maximum of 50% of the TOTAL rental price less credit card fees paid is refundable for cancellations made in writing 56 days or more prior to your arrival date at 2pm Paris time. Within 56 days of your arrival date at 2pm Paris time 100% of the TOTAL rental amount is owed. Any outstanding balance will be debited from your credit card in accordance with these cancellation terms and in the event of a 'no-show'/refusal of payment on behalf of the guest upon arrival. Agreement to this contract serves as express authorisation of such a transaction. Credit card fees paid are not refundable and will be deducted from the amount refunded.

  4. Special Covid-19 refund policy: We'll refund you if you can't travel due to Covid-19 governmental changes in travel restriction subject to either of the following conditions: It’s illegal for you to travel to your booked accommodation from your location or it’s illegal for you to stay in your booked accommodation. Credit card fees paid for your booking will be deducted from the total rental amount paid. If you are not in one of the groups above, our standard Terms & Conditions and cancellation policy apply. If quarantine requirements are in place at the time of travel but there are no official travel restrictions, if a guest catches Covid or has to self isolate and therefore is unable to travel, if the government advises against travel to the destination, our Standard Terms & Conditions and cancellation policy apply.

  5. Guests are expected to leave the property in he same state of repair and in the same tidy condition as at the beginning of their stay. You are expected to take out your rubbish to wash and put away all dishes.

  6. Damage deposit. When you make a payment with your credit card relating to your reservation (deposit or balance), our system will automatically create a 'token', a unique string of insensitive data rendering the storage of your card data 100% secure. 'Tokenisation' does not create any block or debit on your card and avoids the requirement of a damage deposit. Prior to check-in and during the 'pre-arrival' registration process (via our hospitality app 'Wishbox'), the Guest will also be required to provide a scan of the front of his/her credit card initially used to pay for the reservation (Visa/MC only) . The scan will be held on file until 1 month after your departure. If we do not receive a scan of the card, the guest will be asked to sign a damage authorisation form on arrival. In the event of damage caused by yourself or your party, we reserve the right to cover the cost of replacement/repair using the aforementioned 'token'. It is rare that we have to resort to such measures and any costs will be justified with bills/quotes (where available). We may not e.g be able to provide bills for sets of keys lost which are replaced with back-ups sets or for our staff's time etc.

  7. Pad-A-Terre will only debit the card in the event of damage to the property and its contents and will then make an appropriate charge to cover replacement/repair as above (6.). Breakages and other damage to the property and its contents should be notified to the owner or his agent as soon as possible and prior to check-out by email.

  8. Pad-A-Terre is not authorised to debit amounts that exceed that paid for the rental. All costs incurred are subject to a 4% merchant charge. In the event of the cost of necessary replacements/repairs exceeding the full amount paid for the rental, the guest will be required to make a claim against his/her personal insurance policy (see point 10. below).

  9. A charge of 150 Euros will automatically be made per key for any keys not returned. The keys are security keys and are difficult, not to mention expensive to replace. If you do not return keys and we replace these with back-up sets, we will not provide an invoice for the replacement (above 6.). Two sets of keys will be provided per party.

  10. You are strongly recommended to take out a comprehensive travel insurance policy for each member of your party, that includes cancellation cover, medical insurance (including COVID), all personal effects. In any event, the 'Guest/s' is/are requested to take out a policy that includes a public liability clause to protect against any eventual damage to the apartment caused by any member of the party. Such protection is standard in all household insurance policies. The owner's insurance is ineffective in this instance and the 'Guest/s' remains/remain personally liable for all damage incurred, either by himself/herself/themselves or any member of the party.

  11. Unless otherwise indicated, the rental period starts at 2PM on the first day and ends at 10am on the last day. The owner shall not be obliged to offer the accommodation before the time stated, but will be happy to offer it whenever possible and upon request at the time of booking. You are not otherwise entitled to remain in occupation after the aforementioned time. These restrictions are predominantly designed to allow time for cleaning the apartment prior to the next check-in.

    A charge of 50 Euros will be applied to check-ins after 8pm.

  12. The maximum number to reside in the property must not exceed that number as originally stated in the original booking request (unless amended and agreed at a later date).

  13. You are expected to behave in a civil manner, avoiding loud noise and unruly behaviour which may disturb other tenants. Please respect the fact that you are staying in a private residence (with neighbours who are permanent residents) not a hotel. Parties are strictly prohibited. You agree not to act in any way which might cause disturbance to any neighbours in the building or neighbouring properties. If we consider that you have behaved anti-socially, irresponsibly, or have caused significant damage to the property or the property of others, we are entitled to terminate your rental period immediately without a refund.

  14. You must report to the owner or his agent, without delay, any defects in the property, any breakdown in the equipment, machinery or appliances. Arrangements for repair or replacement shall be made as soon as possible.

  15. Smoking is strictly prohibited in all areas of the flat. More than anything this is out of respect for future guests. If you do smoke, you will be liable for a thorough cleaning of the flat and its soft furnishings. This amount will be deducted from your security deposit.

  16. No pets.

  17. The rental amount paid includes free local calls. You cannot call local cell phones, 'special rate' numbers (train reservations etc), overseas cell phone/landlines. Any unauthorised calls will be charged at a minimum cost of 1 Euro per minute. 'Special rate' numbers are more expensive.

  18. TThe owner owes the tenants no legal liability in the event of any:

    · temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment, plant, machinery or appliance in the property.

    · loss, damage or injury which is the result of adverse weather conditions, riot, war, strikes or other matters beyond his/her control.

    · loss, damage or inconvenience caused to or suffered by the client if the property is destroyed, or substantially damaged before the start of the rental period and in any such event, the owner shall, within 10 days of notification to the client, refund to the client all sums previously paid in respect of the rental period.

    Under no circumstances shall the owner's liability to the client exceed the amount paid to the owner for the rental period.

  19. Both parties agree to terms 1-19 of this contract and to the relevant details of the 'Calendar of Payment'. The guest has electronically agreed to these terms and conditions. and a copy of that signature has been logged. The guest will be required to sign the last page of the contract that will be sent in a 'Pre-arrival' message prior to arrival. Both parties will, therefore, have signed and electronic copies of the final contract.

Louvre, April 2015

"The apartment was spotlessly clean, so well equipped and central for all Paris sites."

Mary West (family of 5), Seattle, USA